Terms & Conditions
- All shipping is free.
- Barring special circumstances, packages will be shipped out within 3 business days of sending order notification email.
- Orders placed on Saturdays, Sundays, and public holidays will be processed on the next business day.
- Customers in Okinawa and outer islands may be subjected to longer delivery times.
- Delivery times may be subjected to delay during periods of congestion
- Delivery times may be subject to delay due to overseas shipping.
- Account registration is required in order to submit delivery address
- In the case of failed delivery, we will not be able to resend the package once it has been returned to our company
- Failed deliveries due to long-term absence from delivery address or inability to receive the package are subject to refunds of product cost only.
- We do not accept PO Boxes as shipping address.
- Each order can only be delivered to one address (for shipments to multiple locations, please make multiple orders)
- Due to the possibility of customs inspection, deliveries may not arrive in original packaging condition. Thank you for your understanding.
All deliveries are fulfilled by SF Express courier
Please enter waybill number into site for order tracking.
Order Cancellation Policy
- In most circumstances, we are unable to cancel orders once they have been placed. Thank you for your understanding.
- (※Order cancellation is available only in the case of pricing mistakes, insufficient stock, and other unavoidable circumstances. This is subject to the company’s decision.)
Returns / Exchange Policy
- In most circumstances, we are unable to offer product return or exchange
- If your product fulfills the requirements below, please contact us for return or exchange within 7 days of its delivery
- Item returns are only available if:
- The item arrives dirty or with defects
- The item is different from the one ordered
- The item can be returned in the same condition in which it was delivered (packaging intact, etc.)
- We are unable to fulfill refund or exchange requests submitted 8 days or more after order delivery
- We are unable to accept refund or exchange requests of damaged, altered, or used items
- We accept refund or exchange requests exclusively for products purchased from rapeeliving.jp
Regarding Customs Taxes
- Custom taxes are taxes charged for items purchased from overseas, and the amount charged varies depending on the product.
- When the taxable amount of 60% the order's total value exceeds ¥10,000 (i.e. the total order value exceeds ~¥16,600), a consumption tax will also be applied.
- When consumption tax is required, the customer will also have to pay a customs processing fee.